FAQ

Frequently Asked Questions (FAQ)
SOHAIB Shop

Orders & Payments

Q: How do I place an order?
A: Browse our collection online, add items to your cart, and proceed to checkout. Enter your shipping details and payment information to complete your purchase.

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, PayPal, and Apple Pay. All payments are securely processed.

Q: Is my payment information safe?
A: Yes! We use SSL encryption to protect your personal and payment details.

Shipping & Delivery

Q: What are your shipping options and costs?
A:

  • UK Shipping: £5.99 (3-7 business days).

  • International Shipping: £23.99 (3-17 business days).

  • Free Shipping: Available on orders over £200.

Q: How long does order processing take?
A: Orders are processed within 1-2 business days (excluding weekends and holidays).

Q: Do you ship worldwide?
A: Yes! We ship to most countries. Shipping costs and times vary by location.

Q: Can I track my order?
A: Yes! Once shipped, you’ll receive a confirmation email with a tracking number (if available).

Returns & Refunds

Q: What is your return policy?
A: We offer free returns within 30 days of delivery. Items must be unused, in original packaging, and include proof of purchase.

Q: How do I start a return?
A: Email us at info@sohaibbaigltd.shop with your order number and reason for return. We’ll provide a return authorization and instructions.

Q: How long do refunds take?
A: Refunds are processed to your original payment method within 10 business days after we receive and inspect the return.

Q: Are sale items returnable?
A: Yes! Sale items can be returned within 30 days if they meet our return conditions.

Product Care

Q: How should I care for my ceramic vase?
A: Handwash gently with mild soap and water. Avoid abrasive cleaners or extreme temperature changes.

Q: Are your vases dishwasher or microwave safe?
A: Most are handwash-only. Check the product description for specific care instructions.

Contact & Support

Q: How can I contact you?
A: Reach us via:

  • Email: info@sohaibbaigltd.shop

  • Phone: +44 20 3822 0260 (Mon-Fri, 9 AM-5 PM GMT)

  • Address: 124 City Road, London, United Kingdom, EC1V 2NX

Q: Do you offer custom or bulk orders?
A: Yes! For custom designs or bulk orders (e.g., corporate gifting), email us with your requirements.

Sustainability & Ethics

Q: Are your products ethically made?
A: Absolutely! We work with local artisans and use sustainable materials whenever possible.